Refund and Returns Policy
At Woozla, we want you to be completely satisfied with your purchase. If for any reason you’re not happy, we offer a hassle-free return and refund process.
30-Day No-Questions-Asked Return Policy
- Eligibility: You may return any item purchased from Woozla within 30 days of delivery for a full refund or exchange, no questions asked.
- Condition: Items must be unused, in their original packaging, and in the same condition as received. Please include all original accessories, manuals, and free gifts (if applicable).
- Non-Returnable Items: Personalized or custom-made products, unless defective or damaged upon receipt.
How to Return an Item
- Contact Us: Email us at cale@dandys-world.shop (mailto:cale@dandys-world.shop) with your order number and a brief reason for the return (optional).
- Receive Return Instructions: We’ll provide a return shipping address and any additional instructions.
- Ship the Item: Securely package the item and send it back within 7 days of receiving return approval. We recommend using a trackable shipping service, as we are not responsible for lost return shipments.
- Refund Processing: Once we receive and inspect the returned item, we’ll notify you via email. Approved refunds will be processed within 5-7 business days to your original payment method. Please note that shipping fees are non-refundable.
Damaged, Defective, or Incorrect Items
- If you receive a damaged, defective, or incorrect item, please contact us at cale@dandys-world.shop (mailto:cale@dandys-world.shop) within 7 days of delivery with photos of the issue.
- We’ll arrange a replacement or full refund at no additional cost, including return shipping.
International Returns
- For international orders, the same 30-day return policy applies. However, customers are responsible for return shipping costs unless the item is defective or incorrect.
Contact Us
If you have any questions about our Refund and Returns Policy, please reach out to us at cale@dandys-world.shop (mailto:cale@dandys-world.shop). We’re here to help!
Last Updated: May 1, 2024